Contact us
Contact the UpscaleKit team at support@upscalekit.net or use the form below for product, billing and account questions. Include the model, output dimensions and generation ID when reporting a processing issue.
Compare image models and parametersWhat to include in your request
Billing or refunds
Include the order ID from Billing, the account email used for purchase and what you expected to happen. A failed image job returns credits; a refund to your payment method is a separate request governed by the refund policy. If a charge is still pending, say so rather than paying again.
A failed or incorrect image
Include the generation ID, the selected model and parameters, the error message and approximately when it happened. For a browser problem, add the browser name, device and steps to reproduce it. Describe a damaged result before sending any personal photo.
Account or privacy requests
Settings provides account export and deletion. If you cannot access your account, explain the issue using the account email so we can identify the request. Never send passwords, one-time sign-in codes, full card details or unnecessary selfies.
For copyright infringement or an image shared without consent, use the dedicated report form so the content URL and removal request are recorded. For product feedback, describe the action you wanted to complete and the point where you got stuck.